Refund Policy OnlineLearning365.com

Effective Date: October 10, 2025

1. General Statement

At OnlineLearning365 ("we," "us," "our"), we are committed to providing high-quality educational products and services. We understand that sometimes customers may be dissatisfied. This Refund Policy describes when refunds are available, how to request them, and any limitations that may apply.

2. Applicability

• This policy applies to purchases of courses, memberships, digital content, or other paid offerings made through our website or platform.
• It does not apply to third-party products, plugin purchases, or external services not sold directly by us.
• If your jurisdiction provides stronger consumer rights (e.g., statutory cooling-off period), those rights will prevail over this policy.

3. Refund Eligibility & Conditions

Refunds are only granted under the following conditions:

• You must submit the refund request within [e.g. 14 / 30] calendar days from the date of purchase.
• The course or content must not have been substantially accessed or completed (i.e. minimal usage).
• The portion of the content accessed (if any) must not exceed [a threshold you set, e.g. 10 % / 20 % / first module].
• All refund requests must include your order number, email used for purchase, and a statement of why you are requesting a refund.

Refunds will not be granted if:

• The refund request is made after the eligibility period has expired.
• The purchaser has consumed a majority of the course or content (i.e. exceeded the threshold).
• The reason for refund is merely "change of mind" beyond the allowed window.
• Any promotional, bonus, or free items included with purchase have been used or delivered.

4. Subscription / Membership Products

For recurring subscription/membership products, you may cancel at any time to prevent future billing.

Canceling a subscription does not automatically entitle you to a refund for the current billing period, unless the request meets the eligibility criteria above.

If a refund is approved, any refund amount will be prorated for the unused portion of your subscription, at our discretion and subject to local law.

5. Refund Processing

All refund requests must be submitted in writing, via email to support@onlinelearning365.com (or other support channel designated).

We will acknowledge your request within [e.g. 2–5 business days] and may request further information.

If approved, refunds will be processed within [e.g. 7–14 business days], using the same payment method used for the original transaction (unless otherwise agreed).

You will receive a confirmation email once your refund is issued.

6. Partial Refunds & Adjustments

In some cases, we may offer a partial refund depending on how much of the content was used, any services rendered, or other factors. The amount of refund will be calculated based on our internal policies and the proportion of unused content.

7. Changes to Policy & Non-Retroactive Application

We may modify this Refund Policy at any time. Changes will take effect when posted with an updated Effective Date.

Any changes will not apply retroactively to purchases made prior to the policy update. Those purchases remain subject to the policy that was in place at the time of purchase.

8. Dispute Resolution & Consumer Rights

If you believe your refund request was wrongly denied, you may contact our support team for further review.

In some jurisdictions, you may have additional rights (e.g. a statutory cooling-off period) that cannot be waived by contract.

This policy is governed by [State / Country] law; any disputes will be resolved in the courts or arbitration of [your jurisdiction].

9. Contact Us

If you have questions about this policy or need to submit a refund request, please contact:

Email: support@onlinelearning365.com
Address: 690 Shaffer Road #1005 Dubois, PA 15801
Phone: (866) 941-9577